Reference

What We Collect and Why We Keep It

This page tells you exactly what tcv666 records when you open an account, deposit with bKash, Nagad or Rocket, and move between phone and desktop.

Account details onlyWallet data kept separateCookie choices open to youAsk for a copy anytimeChanges handled by support
tcv666 What We Collect and Why We Keep It
REACHING OUR TEAM

Where to Ask About Your Data

Data questions move faster when they land in the right queue, so we route them by topic instead of one shared inbox. Have your registered mobile number ready before you write — it is how we match a request to the right account without asking you for anything sensitive.

Live chat from your account Open your account on phone or desktop and start a chat. The agent can see your wallet history, so a question about a bKash, Nagad or Rocket deposit reference gets answered without you retyping numbers.
Email for written requests Use email when you want a copy of your data or a correction on record. Tell us the mobile number on the account and what you need changed, and the reply comes back in writing.
Account help desk Locked out or spotted a login you do not recognise? The help desk can freeze the account, review recent sessions and walk you through resetting access from a device you trust.
HANDLING IN PRACTICE

How We Look After What You Share

Storage and access are the boring parts of privacy, and they are the parts that matter most. Here is how the mechanics actually work inside tcv666.

Payment references, not PINs

A bKash, Nagad or Rocket top-up is logged by sender number, amount and transaction ID. Your wallet PIN never reaches us, so a leaked database could not be used to drain your mobile wallet.

Session and cookie control

A session cookie keeps you signed in while you play; a preference cookie remembers your layout. Clear them in your browser settings and the session ends — you will simply log in again with a fresh OTP.

Retention that follows the record

Transaction records stay while the account is open and for the period local rules require afterwards, because disputes and audits need them. Marketing history is dropped once you opt out.

Access you can request

Write to support with the mobile number on your account to ask for a copy of your details, a correction, or closure. We verify the request through the same OTP flow you use to log in before anything changes.

Privacy Questions You Send Us Most

These are the ones that come up again and again in chat, answered the same way our agents answer them. If your case is not here, the support desk will take it directly.

We record the sender wallet number, the amount, the time and the transaction ID, so a missing top-up can be traced against your account wallet. We do not record your wallet PIN or any balance held inside bKash, Nagad or Rocket.

Yes. Message support from your account with the mobile number you registered, complete the OTP check, and we will send a written summary of your account details, deposit references and login sessions.

No. Your registration details and payment references stay with us and the processors needed to clear a deposit. We do not trade or rent account data to outside advertisers.

A session cookie is what keeps you signed in between pages, and a preference cookie remembers your language and layout. Blocking them will not stop you playing, but you will sign in again each visit.

Send the correction to support — a wrong name spelling or an old mobile number is the usual case. Once the OTP check confirms it is you, the record is updated and the change is logged.

Your profile and marketing history are removed. Transaction records are kept for the period local rules require, because deposit disputes and audits can surface later, then they are deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.